Shipping and Returns
1. Processing Time
1.1. All orders are processed within 2-3 business days from the time the order is placed. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
1.2. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
2.1. We offer a variety of shipping options based on your location. Shipping carriers may include [Carrier A], [Carrier B], and [Carrier C].
2.2. Estimated delivery times are as follows (please note that these are estimates and not guaranteed delivery times):
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- International Shipping: 7-14 business days (depending on the destination country)
2.3. Delivery times may vary depending on your location, customs processing (for international shipments), and the shipping method selected at checkout.
3. Shipping Costs
3.1. Shipping costs are calculated at checkout based on your order size, weight, and shipping address.
3.2. Free standard shipping is available for orders.
3.3. For expedited or international shipping, additional fees will apply and will be displayed at checkout.
4. International Shipping
4.1. We offer international shipping to most countries.
4.2. Customs, duties, and taxes are the responsibility of the customer and are not included in the shipping cost.
4.3. Customers are advised to check with their local customs office for any restrictions or additional fees that may apply to international shipments.
5. Shipping Address
5.1. Please ensure that your shipping address is accurate when placing an order. Hexx is not responsible for delays or lost packages due to incorrect or incomplete addresses.
5.2. If there’s an issue with your address, please contact our customer support team immediately at support@hexx.store to make any necessary corrections before your order is processed.